We hope you are enjoying playing FIST OF THE NORTH STAR: LEGENDS ReVIVE.

We deeply apologize for the significant inconvenience and concern caused to our players by the issue where "a new account was displayed upon login" on Friday, September 25, and Monday, September 28.We would like to report the details of this issue, its cause, and the measures taken to prevent its recurrence as follows.

■ Issue that Occurred on Friday, September 25

Due to the Ver. 8.0.2 update implemented on Friday, September 25, some users who logged in between approximately 6:30 UTC - 7:30 UTC on that day experienced a disassociation of their accounts, preventing them from playing the game normally.

■ Cause of the Issue

Our investigation revealed that this issue occurred because we failed to switch the app's connection target before updating the app version.

■ Issue Occurring on Monday, September 28

Due to the data update implemented on Monday, September 28, some users who logged in between approximately 8:40 UTC and 10:00 UTC on that day experienced a disassociation of their accounts, preventing them from playing the game normally.

■ Cause of the Issue

Our investigation revealed that the issue was caused by performing the data update without fully applying--to the test environment--a configuration change that had been implemented as an emergency measure in the production environment during the v8.0.2 release. As a result, the old settings were overwritten in the production environment, leading to this issue.

We have now completed fixes for the two issues mentioned above and have confirmed that users can log in normally.

■ Account Restoration

To customers affected by this issue, we sincerely apologize for the inconvenience caused by our operational error, which required you to perform restoration steps that should not have been necessary.We deeply regret this situation, but in order to restore your original gameplay data, we kindly ask that you use your transfer code to transfer your data.

■Transferring Data

1) Open the game on the device you wish to use it on and tap the "Link Account" icon at the top left of the Title screen.

2) Tap the "Transfer Data" button.
3) Enter your Data Transfer Code and Password, and tap "Confirm" to transfer your data.

*The password does not expire. You can use it as many times as needed.

If you have forgotten your Data Transfer Code or if you experience other difficulties recovering your data, please contact Support for assistance.

■How to Contact Us

You can contact us using any of the following methods.

- Title Screen > Settings > Official Website > Contact Us

- Home screen > User Data (face icon at the top left) > Settings > Contact Us

*When restoring data, Customer Support will ask you several questions to verify your identity.

Please answer as accurately as possible.
*Please note that if we are unable to verify your identity, we may not be able to restore your data.

■ Measures to Prevent Recurrence

We take this incident very seriously and will implement the following measures to prevent similar issues from recurring.

〇 Establishment of Verification Procedures for Emergency Responses

To ensure that emergency configuration changes made in the production environment are fully reflected in the test environment, we will mandate a procedure to verify that the settings in both environments match before the work is completed.

〇 Review of the New Account Detection Logic

Under the current specifications, users are registered as new users when login information cannot be verified. Going forward, we will improve the system to cross-reference existing accounts by combining multiple pieces of information, such as device identification data. This will establish a system that minimizes the impact on existing accounts even when connection switches or similar events occur.

We will thoroughly implement these measures and strive to ensure that similar issues do not occur again.

■ Apology

As an apology for the issue where users were displayed as new accounts upon logging in on Friday, September 25, and Monday, September 28, we will sequentially send 1,000 Gems to all customers.

We would like to once again offer our deepest apologies for causing a situation that undermined our customers' trust by allowing similar issues to occur repeatedly within a short period of time.We take this situation very seriously and will thoroughly improve our verification systems and operational procedures. We are committed to enhancing the quality of our operations so that everyone can enjoy the game with peace of mind.

Thank you for playing FIST OF THE NORTH STAR: LEGENDS ReVIVE.